IT Home reported on September 29 that Xiaomi Redmi officially released the second episode of “Note 14 Little King Kong Answers Netizens’ Questions” today, answering questions about waterproofing and warranty.
1. There are many mobile phones that are advertised as waterproof, but why is it common in the industry that they do not have a warranty if they are damaged by water?
The core reason is that the usage scenarios in daily life are complex and diverse, and the extent of water damage is difficult to determine.
Accidental falls into water may be caused by “unclean” water such as seawater, swimming pool water, beverages, coffee, etc., which are different from laboratory test conditions and are not applicable to the IP68 test standard. At the same time, falls, wear and tear, and aging during long-term use may cause waterproof failure. The actual situation is far more complicated than imagined, which puts great pressure on after-sales service.
Regarding the waterproof capabilities of the Note 14 Pro series, we have conducted a thorough investigation in both our internal laboratories and external testing organizations (IT Home Note: This may be an external testing organization), and we have sufficient confidence in its waterproof capabilities. That is why we dare to broadcast live and provide the “Water Ingress Protection” service.
2. Our competitors dare to cook it in the hot pot, do you dare?
The Note 14 Pro series supports IP69 protection against high temperature and high pressure water spray. We noticed that some media used 100°C boiling water to conduct a violent test on the Note 14 Pro+. In the end, the Note 14 Pro+ passed the test and all functions could be used normally.
Boiling water and high-temperature steam will cause accelerated aging of waterproof seals. High temperature will also have an adverse effect on the working environment of internal components. We do not recommend users to perform such extreme tests on the equipment.
3. IP68. Many flagship phones do not have it. Will this feature continue?
Quality is the foundation of the Note series, the basic definition of the Note series, and a firm long-term strategy. On the previous generation Note 13 Pro +, we brought IP68 to the price range of less than 2,000 yuan for the first time, which was well received.
This generation not only brings IP68 into the price range of less than 1,500 yuan, but also upgrades it to triple waterproof, passing TÜV SÜD IP66, IP68, and IP69 waterproof tests, which can be called the waterproof Grand Slam in the mobile phone industry. As long as there is a need, we will keep doing it.
4. Support IP66, IP68, IP69, why no IP67?
First of all, IP66, IP68, and IP69 have different test methods and are not backward compatible . IP66 is protected against violent water spray, IP68 is protected against short-term immersion in water, and IP69 is protected against high-temperature and high-pressure water spray. Passing these three tests means that the device can withstand most accidental water drops in life.
Secondly, the IP67 standard does exist. IP68 is more difficult than IP67 and is backward compatible . The national standard GB/T 4208-2017 defines IP67, requiring the device to be immersed in 1 meter of water for 30 minutes without damage. IP68 is an open standard that requires the device to be able to work continuously for 30 minutes or more in water depths of more than 1 meter. Therefore, the IP68 test standard promoted by the industry is generally immersion in 1.5 meters of water for 30 minutes, which can be considered the starting standard of IP68.
Therefore, even if they all advertise IP68, the waterproof capabilities of different products are not the same. The Note 14 Pro series adopted a stricter standard in the South German IP68 test: immersion in 2 meters of water for 24 hours, with stronger waterproof capabilities, far exceeding the norm.
5. Regarding the water damage warranty, it seems that some people will deliberately soak the phone in water. Don’t let ordinary users bear the cost for individual extreme users. Can Redmi afford the compensation?
Thank you for your concern. We have been struggling with this issue for a long time, but if you need it, we will take this step . As long as it is used normally, we are fully confident in the waterproof ability of the Note 14 Pro series.
Moreover, we always believe that sincerity is the majority and sincerity can always be exchanged for sincerity . It should be emphasized that during the first sale from September 26 to October 7, we will give away a one-year water warranty for free. Whether it will continue to be given after the first sale is yet to be determined, and it is highly recommended that you buy during the first sale.
6. How can I check these five insurances and when can I check them? Offline says 7 days, online says 15 days. Also, the effective time of these five insurances, is it counted from activation or query?
The five major quality guarantees will be bound within 7 working days after the phone arrives. Among them, the five-year battery warranty and 365-day replacement only will take effect the next day after activation; the one-year screen damage warranty, one-year water damage warranty, and one-year battery cover warranty require manual binding through some channels, so there will be a slight delay. Please understand that the actual binding completion time shall prevail.
After the quality assurance rights take effect, five-year battery warranty and 365-day replacement without repair: you can apply for warranty in <Xiaomi Mall App-Service-Apply for After-Sales>; one-year screen breakage warranty, one-year water ingress warranty, one-year battery cover warranty: you can report repairs in <Xiaomi Mall App-Service-Guarantee Service-Benefits of this device or enter IMEI1 to check-Go to use>; or you can call 400-100-5678 for manual repair